JOB DESCRIPTION

Hi,

Greetings of the day!!

We are looking forward to hire Associate / Sr. Associate – Community for A Leading Digital Ad Agency.

Looking forward for 1 to 2 Years of experience.

CTC: 3 to 3.5 LPA

Job Description:

• Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional manner.
• Manage and take ownership of the resolution process for all customer related issue.
• Identify and highlight any concern affecting the brand.
• Generating sales leads if any that develop into new customers.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Work with customer service manager to ensure proper customer service is being delivered.
• Preparing reports like Daily cases count, weekly cases counts, quality checks and proof readings, Tagging’s etc.
• Compile reports on overall customer satisfaction.
• Go the extra mile to engage customers.

Skill Set Required:

• Fluency in English. Excellent written communication and comprehension skills.
• Excellent consulting, writing, editing, presentation and conscripting skills.
• Customer orientation and ability to adapt, comprehend and respond to different types of queries/complaints.
• Proven customer support experience.
• Excellent customer service skills and great enthusiasm for helping customers.
• Able to concentrate on multiple problems at once.
• Excellent time management and prioritization skills.
• Competent in MS office and web browser environments
• Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
• Positive attitude, detail and customer oriented with good multitasking and organizational proficiency.
• Must be an energetic self-starter with the ability to work both independently and within a team.