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Associate / Sr. Associate – Community For A Leading Digital Ad Agency

  • Company A Leading Digital Ad Agency
  • Experience 1 to 2 Years
  • Location Lodha Supremos, Saki Vihar
  • Salary 3 to 3.5 LPA
  • Position TitleAssociate / Sr. Associate - Community
  • QualificationGraduation

JOB DESCRIPTION

Hi,

Greetings of the day!!

We are looking forward to hire Associate / Sr. Associate – Community for A Leading Digital Ad Agency.

Looking forward for 1 to 2 Years of experience.

CTC: 3 to 3.5 LPA

Job Description:

  • Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional manner.
  • Manage and take ownership of the resolution process for all customer related issue.
  • Identify and highlight any concern affecting the brand.
  • Generating sales leads if any that develop into new customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Preparing reports like Daily cases count, weekly cases counts, quality checks and proof readings, Tagging’s etc.
  • Compile reports on overall customer satisfaction.
  • Go the extra mile to engage customers.

Skill Set Required:

  • Fluency in English. Excellent written communication and comprehension skills.
  • Excellent consulting, writing, editing, presentation and conscripting skills.
  • Customer orientation and ability to adapt, comprehend and respond to different types of queries/complaints.
  • Proven customer support experience.
  • Excellent customer service skills and great enthusiasm for helping customers.
  • Able to concentrate on multiple problems at once.
  • Excellent time management and prioritization skills.
  • Competent in MS office and web browser environments
  • Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
  • Positive attitude, detail and customer oriented with good multitasking and organizational proficiency.
  • Must be an energetic self-starter with the ability to work both independently and within a team.

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